Strategy & Transformation · Atlanta, GA

Charlotte T Royals

I turn executive priorities into operating plans, and operating plans into realized value.

My work sits where strategy meets execution: building the portfolio governance, operating models, and executive reporting that let leadership teams decide well and deliver what they decide. Over 20+ years in financial services, data services, telecommunications, supply chain, and retail, that has meant leading a 148-person organization, a $120M M&A integration, and the M&A programs that formed Windstream Communications.

Business PlanningOperating ModelsM&A IntegrationValue RealizationAI/Data Cloud
Value realized

Measured outcomes, program by program

Each entry is a result from a program I led, sponsored, or managed. Filter by the type of value delivered.

$25M+annual run-rate savings delivered
$120MM&A integration directed at Fiserv
$40Minventory reduction in six months
11corporations in one $18M disaster recovery program
ValueProgramTypeYears
Career

Where the work happened

2024 – 2026

Transformation Director

Fiserv Financial Consulting

Led enterprise transformation and client delivery for a 148-member banking technology organization. Built and governed the banking platform transformation portfolio: AI modernization, initiative intake, prioritization, and risk management across $54M.

2022 – 2024

Director of Artificial Intelligence

Dun & Bradstreet

Owned AI/Data Cloud portfolio governance, roadmap planning, and operating model design. Digitized U.S. and EU portfolio intake, turning thousands of product requests into Annual Operating Plan inputs.

2019 – 2022

Mergers and Acquisitions Director

Fiserv Financial Consulting

Directed a $120M M&A integration with data center consolidation and infrastructure modernization, maintaining continuity of financial services through credit union platform and data migrations.

2015 – 2018

PMO Director, Release Management

Equifax

Managed a $24M technology portfolio, 7 client platforms, and a 30-person Agile team, including Oracle BRM billing consolidation, AWS migration, and CI/CD.

2012 – 2015

Senior Technical Program Manager

AIM Consulting

Client programs for Ocwen Financial / Altisource ($9M M&A integration, Infrastructure PMO), Home Depot ($20M Ship-to-Store across 6,000 stores), and Koch/Georgia-Pacific ($18M disaster recovery across 11 corporations).

2001 – 2012

Director, Procurement Systems, ERP and PMO

Windstream Communications

Progressed from Database Engineer to Director of a 96-person ERP, procurement systems, supply chain analytics, PMO, and M&A integration organization. Established the PMO that governed M&A system integrations and new procurement and supply chain platforms.

Selected programs

Programs that changed the operating model

Windstream · 2006 – 2007

Alltel wireline divestiture

Macro process and system separation that turned Alltel's wireline assets into Windstream Communications. Program management across 15 project managers.

Created a standalone public company.

Windstream · 2006 – 2008

Valor and CT Communications acquisitions

Process and system integration across inventory, sourcing, distribution, fleet, real estate, and risk management, with 10 project managers on each.

10% and 5% revenue increases.

Koch/Georgia-Pacific · 2012 – 2013

Enterprise disaster recovery

Consolidated backup and recovery across 11 corporations, directed vendor management, and led the executive DR steering committee.

$18M program delivered.

Dun & Bradstreet · 2022 – 2024

Portfolio intake and prioritization

Digitized U.S. and EU intake, demand ranking, KPI dashboards, and executive reporting for the AI/Data Cloud portfolio.

Thousands of requests turned into Annual Operating Plan inputs.

Windstream · 2010

WINbuy purchasing system

Vendor selection, requirements, and web design for the system that replaced Ariba, removing vendor punch-outs so buyers could source for best value.

$650K annual run-rate savings on $225M in spend.

Windstream · 2006 – 2007

Reporting web tool

Designed the infrastructure and site that replaced failing LAN-to-WAN reporting, with request queues and on-demand archives.

400+ reports supporting $600M in annual spend.

Credentials

Education, certifications, and recognition

Education

  • MBAAmerican InterContinental University
  • BS, Information TechnologyAmerican InterContinental University, Summa Cum Laude

Certifications

  • PMPProject Management Institute
  • Lean Portfolio ManagerScaled Agile Framework
  • AIECCAI-Assisted Consultant Certification, Architect
  • Leading AI-Powered PMOAdaptive & Strategic Leadership

Awards

  • All-Star Award for Service Delivery ExcellenceFiserv Client Delivery
  • Best Personnel Development Manager AwardWindstream Communications
Strategic Planning & ExecutionAnnual Operating PlanningOperating Model DesignStrategic Portfolio ManagementM&A IntegrationDivestituresValue RealizationPMO GovernanceExecutive Steering CommitteesDisaster Recovery & Business ContinuityCloud MigrationAI/Data CloudJD EdwardsOracle ERPSnowflakeAWS · Azure · GCP
Contact

Let's talk about your next transformation

Emailcharlotteroyals8@gmail.com
LinkedInlinkedin.com/in/charlotteroyals